Bassem Khalil

Cluster Manager Senior Engagement Manager @VISEO

Paris, FR

Supply Cluster Manager - Christian Dior CoutureAs the Supply Cluster Manager at Christian Dior Couture, I was responsible for leading and managing the AMS (Application Management Services) team at Level 2. My role involved overseeing the team\'s performance, ensuring efficient and effective resolution of application-related issues, and maintaining high standards of service delivery. I played a pivotal role in optimizing processes, enhancing team collaboration, and driving continuous improvement initiatives to support the company\'s luxury fashion operations.Key Responsibilities- Lead the Supply AMS teams, providing guidance, support, and performance management- Manage the resolution of application issues, ensuring timely and effective solutions- Collaborated with cross-functional teams to streamline processes and improve service delivery- Implement best practices and continuous improvement strategies to enhance operational efficiency- Manage Profit and Loss (PnL) to ensure financial targets were met and optimized resource allocation- Lead recruitment efforts to build a skilled and efficient team, ensuring a robust talent pipeline- Develop and maintaine comprehensive documentation for processes, procedures, and issue resolutions- Consolidate reports and data to provide clear insights and support decision-making processes- Ensure compliance with company policies and standards in all aspects of service management.

Institut national des sciences appliquées de Tunis

Engineer’s Degree, Computer Software Engineering

HP sales academy

Licentiate degree, Marketing, Sales