Bassem H.
Innovative Global Head of Customer Experience with Masters in Information Management Systems
- Role
- Head of Customer Experience at Sanofi
- Location
- Allentown, PA, US
- LinkedIn followers
- 500 followers
About Bassem H.
As a seasoned professional with over 20 years of experience in customer experience and service, I have a proven track record of leading teams and driving business growth. My expertise spans across various industries, including healthcare, packaging solutions, and pharmaceuticals. I am passionate about creating and delivering exceptional customer experiences that drive loyalty and retention.In my current role as the Director at Novartis, I oversee all aspects of coverage and access within Patient Support Center. I leverage my skills in process improvement, operational strategy, and strategic services through the integration of AI technology to ensure that our patients receive the best possible service and support. I also collaborate with cross-functional teams to identify and implement innovative solutions that enhance customer satisfaction and loyalty.
Experience
Head of Customer Experience
Mar 2025 — Present · Morristown, NJ, US
Education
Keller Graduate School of Management
Masters in Information Management Systems, Information Management Systems
2003 — 2007
DeVry University
B.S, Information Systems; Network Administration
2000 — 2001
Cairo University
Marketing
1993 — 1995
The Ohio State University
B.S, Business Administration Major Marketing
1995 — 1999
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.