Basit Hussain
Service Delivery Manager @Top Marks For Security Services Ltd
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WORK HISTORY
Service Delivery Manager @Top Marks For Security Services Ltd
Manchester, GB
TMFSS - Top Marks for Security Services LTD | Contactable via b••••@tpfss.co.uk or 07••••42Delivering services: Ensuring that services are delivered to clients on time and to a high quality Managing client relationships: Developing and maintaining strong relationships with clients, and serving as the primary point of contact for service-related matters Collaborating with internal teams: Working with internal teams to ensure that services meet client needs and expectations Defining metrics and KPIs: Defining service metrics and KPIs, and monitoring performance to identify areas for improvement Managing escalations: Resolving service-related issues in a timely and effective manner Preparing reports: Preparing and presenting reports on service delivery performance to stakeholders Leading project teams: Leading project teams and monitoring their progress Managing budgets: Managing budgets and allocating resources, such as materials and funds Identifying areas for improvement: Identifying areas for improvement and driving continuous service excellence Checking customer satisfaction: Ensuring that clients are satisfied with the products and services
EDUCATION
Parrenthorn High School
9 GCSE's
The Manchester Metropolitan University
Bsc (HONS)
Bury College
Advanced Sciences - Biology, Chemistry & Physics
SKILLS
ABOUT BASIT HUSSAIN
Offering expert consultancy in: Security Training Event Security Manned…
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