Basim Zaidi

Servicenow Product Owner @Deloitte

Manchester, GB

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Feb 2020 — Present

Servicenow Product Owner @Deloitte

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Manchester, GB

SKILLS

Major Incident ManagementChange RequestsService DesignProject DeliveryContinuous ImprovementIncident ManagementService-NowSlaItil CertifiedProblem AnalysisProblem ManagementService Level AgreementsRoot Cause AnalysisTeam ManagementMarval Itsm ToolsIT Service ManagementChange ManagementCitrixInfrastructureStakeholder ManagementHeat Itsm ToolsIT OperationsPrince2Risk AssessmentService Desk ManagementGovernanceBusiness Process ImprovementService ManagementProcess ImprovementRemedy SoftwareItil Service StrategyService DeliveryMaking Cups of TeaItilActive DirectoryService AvailabilityItil V3 Foundations CertifiedItil Process Implementation

ABOUT BASIM ZAIDI

o Enthusiastic ServiceNow and ITIL qualified professional with in-depth knowledge of the ServiceNow platform and framework best practiceso Hold technical, stakeholder management and end to end solution design and delivery skills, and possess a broad, detailed understanding of IT Service Management and able to apply its concepts and principleso Have genuine interests in the ServiceNow platform and framework best practices, and passionate about making the world of work, work better for people by creating digital workflows that deliver great experiences, unlock productivity and transform enterprises

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