Basil M
Customer Operations @The Gym Group
London, GB
EMAILS
MOBILE NUMBERS
+91 *********19
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WORK HISTORY
Sep 2025 — Present
Customer Operations @The Gym Group
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London, GB
Responded to member queries via email and live chat, achieving first-contact resolution and deliveringoutstanding customer service.Consistently exceeded KPIs and maintained a 95% QA score monthly while ensuring strict compliance.Enhanced the member experience through proactive online engagement, issue escalation, and supporting operational improvements.
EDUCATION
N/A
The University of Law
MA Law (SQE1) , Law
2018 — 2021
University of Leicester
Bachelor of Arts - BA, Politics and international relations
ABOUT BASIL M
Customer operations
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