Basil Jose

Client Success Manager @Origins Ecommerce

Victoria, BC, CA

Origins is one of a decentralized organization of early-stage companies vertically revolutionizing the trillion-dollar global eCommerce marketplace. Origins increase conversion rates and ROAS. Our novel attribution, payments, and settlement stack amplify the effectiveness of social advertising and together with our team, has supported billions of dollars in transactions worldwide.https://originsecommerce.com/our-solution/• Work with 3 related companies under one umbrella, moresbymedia.com, originsecommerce.com and constant-content.com to manage affiliate/performance marketing, payment processing and digital content creation services at scale.• Understand and evaluate the Merchant requirements and create a plan to onboard them to the eCommerce payment processing platform.• Increase cart conversions and set up the right upsells to increase the average order value.• Guide merchants with industry best practices and help them implement it.• Manage relationships with the stake holders and ensure customer satisfaction.• Facilitate meetings with various departments to ensure timely and effective resolution leading to customer success.• Address problems in a proactive and knowledgeable manner to maintain and enhance client satisfaction.• Identify potential impediments to customer requirement and prevent potential delays on commitments.• Improve business directions by prioritizing customers and implementing changes based on collected feedback ensuring customer satisfaction.• Communicate clearly and effectively with team, other departments, clients, and management thereby building trust.• Efficiently organize action items and follow up to get the job done.• Ensure payment processing, chargeback & dispute management.• Manage the customer support department with ticketing, phone and chat systems, Wordpress based blog content publishing process, and Mailchimp based email marketing campaigns.