Basheer Cok

About Basheer Cok

As a visionary Information Technology leader, my journey is driven by a passion for leveraging technology to simplify lives. With each project, I am fueled by the belief that innovation should enhance, not complicate. Whether streamlining processes or creating user-friendly solutions, my mission is to empower others through seamless technology experiences and make someone\'s day.With over 24 years of global IT leadership, I have had the privilege of working with industry leaders like IBM, Emirates Airlines, and Cognizant, where I currently serve as Director – IT Digital Transformation.My core mission is to align technology with business strategy to drive transformation, reduce costs, and unlock sustainable growth. I have led enterprise-scale initiatives across cloud migration, platform modernization, and AI-driven automation. Managing a global IT portfolio worth $110M, delivering strategic digital initiatives across geographies.Leading 1,600+ professionals across culturally diverse, cross-functional teams in multi-time zone operations.Deep IT expertise in Healthcare, BFSI, Airlines, and Energy — driving sector-specific IT modernization.Achieved 15% productivity boost and 17% cost reduction, unlocking $8M+ in annual savings through digital transformation and cloud migration initiatives.Championing GenAI & Agentic AI adoption to automate workflows, enhance decision-making, and accelerate innovationI am passionate about building high-performing teams, architecting scalable digital solutions, and helping organizations stay ahead of the curve in the face of disruption.I am adept at financial management, stakeholder engagement including senior executives, and fostering high-performing teams. I thrive on creating a culture of collaboration and excellence, ensuring that business objectives and technological solutions are seamlessly aligned.#Profit & Loss #Portfolio Management #Program Management #Project Management #Outcome driven Digital Transformation #IT #Business Strategies #Quality assurance #Delivery first time right #Agile #Waterfall #Service Management #change management #High availability of critical system #Domain expertise in Healthcare #Energy #Airline #Contact Center #Agentic AI #Genesys #AWS #Conversational AI #Innovation #tools #accelerators #productivity#reusable assets #Global clients #Cross - cultural team leadership #Talent Development #Stakeholder management #Communication #Interpersonal

Experience

1. Director IT - Digital Transformation

   Cognizant

   Jan 2022 — Present · Bengaluru, IN

   Doubled the SBU revenue in 4 years.2. Improved profitability by 1500 basis points.3. Improved productivity by 15% by leveraging AI tools effectively.4. Reduced delivery cost by 17% by implementing lean methodologies and pyramid optimization. Empowered team to innovate and take ownership resulting in a reduced turnover rate.6. Effectively managed triple constraints and communication resulting in reduced schedule slippage and cost overrun.7. Delivered outcome-based solutions. Improved customer experience using AI in the contact center domain. AI-enabled agent assist. Implemented shared delivery model.10. Improved customer satisfaction by 23% through IT solutions leading to positive feedback, repeat business, and increased referrals.

Education

• PMI

  PMP, PMI-ACP, Project Management

  2010 — 2026

• Aligarh Muslim University

  Master of Science - MS, Physics

• ICFAI Business School

  Master of Business Administration (MBA), IT & Systems