Basel Shamma
Enterprise Account Executive - Canada @NewRocket
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WORK HISTORY
Enterprise Account Executive - Canada @NewRocket
ON, CA
Helping clients accelerate their digital transformation with ServiceNow & AIAt NewRocket, I partner with organization across Canada to help maximize the value of their ServiceNow investment. As a trusted AI-first Elite ServiceNow Partner, we guide our clients through every stage of their ServiceNow journey- from strategy and roadmap planning to implementation, optimization and on going support.What I do- Help enterprises adopt and expand ServiceNow across ITSM, CSM, FSM, ITAM, ITOM, IRM, SecOps and more-Enables clients to leverage GenAI and our prebuild Intelligent Agent Crew (an advanced catalog of AI agents developed on the ServiceNow AI platform)-Deliver consulting and managed services tailored to each client\'s goals.We\'re proud to be the trusted partner of choice for organizations looking to make AI adoption simple, secure, and impactful.
EDUCATION
Algonquin College of Applied Arts and Technology
Advanced diploma, Logistics, Materials, and Supply Chain Management
SKILLS
ABOUT BASEL SHAMMA
I like solving problems with technology and building agile high-performance teams that allows me to bring the innovative solutions for the daily challenges. I thrive to keep my focus on a \"big picture\" and make data-driven decisions with a healthy dose of a gut feeling. And I evangelize the same principles to all my teams, especially when faced with adversity - step back, take another look at the big picture, assess objectively what you know and trust your knowledge and instincts to build the path towards the resolution.I had an opportunity to grow my sales skills and my leadership skills on projects in Canada from pre-sales activities and consulting, through system handover and training, to technical support. From these experiences, I also learned about the different cultural aspects of work environment that need to be taken in consideration in order to get the project across the finish line.I try not to miss an opportunity to learn a new skill or share my knowledge. I do not allow a single day to pass without learning something new. It can be learning a new block-chain technology, best way to make a grilled steak or how to repair a cracked dry wall. These are all habits that makes us who we are as a person.
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