Raj Chougule

About Raj Chougule

Designed and delivered end-to-end implementation projects with D365 Customer Engagement…

Experience

1. Ms Dynamics Crm 365 & Power Platform Professional

   Sonata Software

   Dec 2022 — Present · Bengaluru, IN

   Design, develop and test system/custom entities, attributes, relationships, power automate flows and plug-ins.•Developed Archival function and displaying using custom page.•Notifications for CRM using power automate flows with multiple triggers.•Created worksheets on share-point to get updated with active case columns data.•Defined different escalation levels for the CRM case.•Worked on ARC’s (Email to Case), auto responses to customer with OOB email template as well as HTML email templates configured.•Work on mailbox setups, queues, and its configurations for multi-origin support.•Created SSRS reports with linked entity fetch XML supported for multi-countries.•Created report from system/custom views and schedule jobs as per daily/weekly/monthly basis from power automate flows. •Provided Security model.•Freeing-up storage using bulk deletions, audit settings, subscription tracking delete object and power automate flow runs.•Build custom APIs to consume within internal applications or an external system can be utilized through Azure APIM.•Created scheduled jobs to send application data to blob storage, SFTP server and report as email from azure virtual machine supported for multi-countries•Integrated SMS functionality using external API to send SMS and update CRM records with delivery response status for the sent SMS’s. Provided SMS activity in the timeline.•Work on mailbox setups, queues, and its configurations for multi-origin support.•Created SSRS reports with linked entity fetch XML supported for multi-countries.•Created report from system/custom views and schedule jobs as per daily/weekly/monthly basis from aazure virtual machine supported for multi-countries.•Setup SLA, Service Terms, Queues Calendar.•Social app integration with Microsoft Dynamics CRM – D365.•CTI integration using Expert Flow(CISCO).•Created email templates with HTML code having images and text formats as per business requirements.