Basavalingappa R.

About Basavalingappa R.

I am a Client Services and Operations Assistant manager with 16 years of experience…

Experience

1. Assistant Manager

   Genpact

   Nov 2009 — Present · Bangalore, IN

   Assistant Manager – Commercial Excellence TeamGENPACT India Pvt LtdBangalore, India | Nov 2009 – PresentAs part of the Commercial Excellence Team supporting a global manufacturing client, I lead end-to-end reporting, sales incentive planning, and workflow analytics to drive performance, efficiency, and data-driven decision-making across global sales operations.I manage the complete sales incentive process using Xactly Incent, from configuration to payout validation, ensuring accuracy in commission calculations and alignment with compensation policies. I create and manage MIS reports, weekly/monthly/quarterly dashboards, and performance analytics using Power BI and Excel, offering leaders clear visibility into KPIs and sales trends.My role includes conducting workflow analysis to identify process inefficiencies and automation opportunities, significantly improving reporting accuracy and turnaround time. I also lead internal audits, compliance checks, and data quality reviews to ensure governance and integrity in reporting processes.I serve as the Single Point of Contact (SPOC) for operational issues, bridging communication between global stakeholders and internal teams. I allocate and review team tasks, mentor junior analysts, and ensure high-quality deliverables.Key responsibilities also include KPI tracking, Root Cause Analysis (RCA), and developing custom insights that support sales strategy, customer segmentation, and incentive effectiveness.Skills & Tools:Xactly Incent · MIS Reporting · Sales Compensation · Workflow Analysis · Power BI · KPI Reporting · Root Cause Analysis · Audit & Compliance · Process Improvement · Dashboarding · Team Leadership · Excel · Data Analysis · Client Communication

Education

• Karnataka University, Dharwad

  Bachelor's degree

• Karnataka University, Dharwad

  PGDCA