Basanth Upadhyay

About Basanth Upadhyay

I’m Basanth Upadhyay, based in Hyderabad, Telangana, with 11 years of corporate experience spanning roles from Associate → Team Lead → Manager I, II, → Senior Program Manager → Manager in CX Operations.Over the years, I’ve built a reputation as the go‑to person for getting things done. Whether it’s driving operational excellence, leading large teams, or orchestrating complex programs, I thrive on solving challenges and enabling success. My journey has been defined by trust, dependability, and a relentless focus on outcomes - qualities that consistently elevate both customer and stakeholder experience.Organization and efficiency aren’t just skills for me; they’re passions. I take pride in simplifying processes, removing friction, and creating systems that empower people to perform at their best. For me, leadership is about balance -supporting others to achieve their goals while standing firm on accountability and standards.Outside of work, my family is my anchor and inspiration. The values of dedication, empathy, and resilience that I carry into my professional life are deeply rooted in the love and support I share with them.At the core, I believe in people and their potential. I’m committed to helping others succeed, whether through career guidance, mentorship, or simply being a dependable partner in achieving shared goals.Feel free to connect - whether it’s to collaborate, exchange ideas, or explore opportunities to grow together.

Experience

1. Manager, Cx Operations

   Coinbase

   Jun 2025 — Present · Hyderabad, IN

Education

• Malla Reddy (MR) Deemed to be University

  Bachelor's degree, Civil Engineering