Basant Kumar
Project Manager @Cloud Science Labs
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WORK HISTORY
Project Manager @Cloud Science Labs
AE
Manage Salesforce projects across Real Estate, Retail, Manufacturing, Education, and Public Sector industries, driving 30–40% improvements in operational efficiency through tailored CRM solutions. Enhanced client satisfaction scores by 20% through leading cross-functional teams in the CRM business, ensuring adherence to project scope, timeline, and budget. Lead cross-functional teams throughout the project lifecycle using Agile methodologies, achieving 90 %+ on-time and within-budget delivery across complex implementations. Implement change management and communication strategies, resulting in a 30% improvement in project delivery timelines, as measured by completion metrics. Control project budgets up to $1M, track financials, manage scope changes, and deliver executive reports on KPIs, risks, and cost forecasts. Facilitate Agile ceremonies, including daily stand-ups, sprint planning, and retrospectives, to maintain momentum and boost team productivity by 15%. Conduct proactive risk assessments and apply mitigation strategies to reduce delivery risks by 35–50%, ensuring consistent project success.
EDUCATION
Maharaja Ganga Singh University, Bikaner
Bachelor of computer science
Punjab Technical University
Master of Business Administration - MBA, Business Administration and Management, General
ABOUT BASANT KUMAR
Hold an MBA and PMP certification, with hands-on expertise in Sales Cloud, Service Cloud, and Experience Cloud, contributing to over $11M in Salesforce implementation value.# 9+ years of experience managing and delivering Salesforce solutions across 5+ industries, including Real Estate, Retail, Manufacturing, Education, and the Public Sector, impacting 30+ clients.# Led the end-to-end lifecycle for 25+ Salesforce projects—covering design, development, testing, deployment, and user training—achieving 100% user adoption and reducing scope creep by 40%, while maintaining a project success rate above 95%.# Directed cross-functional teams of up to 15 members and managed vendor/stakeholder collaboration on multi-million dollar projects, implementing Agile frameworks that cut delivery timelines by 20–30%, consistently delivering on time and within budget.Whether you’re seeking collaboration, insights, or a conversation on industry trends, I’m eager to connect, learn, and contribute. Let’s exchange ideas and grow together!
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