Başak Yeşilırmak
SAP Technical Client Support Manager @Sovos
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WORK HISTORY
SAP Technical Client Support Manager @Sovos
Manage impactful e-transformation projects, reinforcing Sovos\' position as an industry leader• Oversee the support team to ensure seamless e-document processes within SAP• Directly manage projects of e-Invoice, e-Waybill, e-Ledger, and e-Records packages• Supervise processes and regulations for mission-critical packages• Improve the efficiency of SAP packages through various mechanisms• Provide expert technical support across multiple modules• Manage SAP integration with third-party applications, ensuring control and high-quality service support• Prioritize team cohesion, foster collaboration, and provide training in emerging technologies• Develop and implement strategies to optimize the troubleshooting process for client issues• Collaborate with cross-functional teams to enhance the integration of SAP solutions into diverse environments• Conduct regular training sessions for the support team to stay abreast of the latest SAP technologies• Analyze and address critical issues in e-document processes, ensuring compliance with regulatory standards• Collaborate with clients to understand their specific requirements and tailor SAP solutions accordingly• Gained extensive experience in the implementation and management of advanced SAP financial modules, focusing on compliance and efficiency enhancements across multiple domains including SAF-T, DRC, AIF, and VAT Return processes
EDUCATION
Çukurova Üniversitesi
Bachelor's degree
ABOUT BAŞAK YEŞILIRMAK
Hello, thank you for checking my LinkedIn profile!I am a successful SAP consultant with over 10 years of experience in providing client support on technical & software issues. I am highly knowledgeable about solution management and design thinking as well as experienced SAP ABAP. Combining my experience and knowledge with my analytical thinking, adaptable, and problem-solving personality, I have always stood as one of the most indispensable employees in the companies I have worked for.My path in computer engineering and subsequent focus on software development and SAP consulting originate from a passion for device repair, circuit design, and technical interests influenced by my father. Opting for engineering was a natural progression, fueled by a strong interest in communication and social interaction. While working with As400 and Axapta, I found myself attracted to the ERP field. Due to limitations in service and a lack of innovation in these platforms, I moved to the dynamic SAP environment. As an experienced SAP consultant, I find satisfaction in problem-solving, system enhancements, and software performance optimization, all of which align seamlessly with my skill set.Anybody who would like to contact me can use my below email address.Kind regards,Başak Yeşilır••••••••@gmail.com
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