Barun Kumar
Assistant GM – L&D & Service Planning @ TVS Automobiles | Automotive & Mobility Leader | After-Sales Excellence | EV Operations | Driving Customer Experience & Growth | IIMK – Strategy | IITD – EV Tech
- Role
- Assistant General Manager at Tvs Automobile Solutions Ltd
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Barun Kumar
Customer Experience, Service Excellence, and Mobility Operations Leader with 18+ years of…
Experience
Assistant General Manager
Mar 2025 — Present · Chennai, IN
Assistant General Manager – Learning & Development and Service Planning at TVS Automobiles Solution Limited• Leading Learning & Development across Enterprise, Personal, Fleet, EV, Supply Chain, and Call Centre verticals.• Designing and implementing structured learning frameworks aligned with business goals and workforce skills.• Driving technical, behavioral, and leadership capability programs to boost productivity and reduce on boarding time.• Delivering blended learning via digital tools, micro learning modules, and instructor-led sessions for rapid skill deployment.• Partnering with business leaders to identify skill gaps, create training roadmaps, and improve team performance.• Overseeing annual service planning, KPI tracking, and operational alignment for B2B and B2C mobility solutions.• Implementing customer experience enhancement initiatives and service excellence models across touchpoints.• Serving as EV L&D specialist, creating advanced training on high-voltage safety, diagnostics, and repair compliance.• Standardizing on boarding, product knowledge, and soft skills programs to improve FCR and CSAT scores.• Supporting manpower planning, preventive maintenance, and operational strategies for service efficiency.
Education
The Institute of Automobile Education (India) Chennai
Bachelor's degree, Automobile engineering
2006
Bihar School Examination Board (BSEB)
Secondary School
2000
Indian Institute of Technology, Delhi
Advance Programme In Electric Vehicle (EV) Technology, Electric Vehicle Technology
2025 — 2026
Indian Society for Training & Development (ISTD)
Post Graduate Diploma , Learning & Development
2023 — 2024
Bihar Intermediate Education Council Patna
Higher Secondary, Science
2002
The Institute of Motors industry (India) Chennai
Diploma , Automobile/Automotive Mechanics Technology/Technician
2005
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