Bart Barcroft
Sr Pos Administrator Inventory Specialist Network Desktop Deployment Systems Admin @Palm Beach Tan
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WORK HISTORY
Sr Pos Administrator Inventory Specialist Network Desktop Deployment Systems Admin @Palm Beach Tan
Maintain and deploying POS terminals and software. Supporting and updating all hardware, software, networks and the inventory control software that is built into the POS software for 700 salons across the USA. Testing and tracking bugs within the POS software and turning it into the software vendor for the POS we deploy for all of Palm Beach Tan, INC.Monitor and maintain the network and the traffic that is routed to the datacenter from each salon. Coronate with marketing and FBC to enter in and setup products, memberships and packages for the salons to operate and run the POS for our markets across the US.
EDUCATION
Rains High School
Basic Skills and Developmental/Remedial Education
SKILLS
ABOUT BART BARCROFT
CAREER ACCOMPLISHMENTS: Radiant Systems, Ft. Worth, Texas Point of Sales Technician: Radiant Systems 5/06 – 05/08 POS Technical Services: Provide troubleshooting assistance for Radiant Systems direct and corporate clients. Did Restaurant Point of Sale Hardware/Software Support. Recorded the client problems as required in the case management process and detail the issues. Investigated and then resolved client calls. Responded to client cases and fielded inquiries in a timely and effective manner by answering known questions and reproducing straight forward technical problems. Utilized Tools provided and other documentation as necessary in resolving technical issues or reproducing problem cases and then testing out the result’s. Effectively used escalation procedures as necessary. As Aloha POS Direct Support Team Lead I had to manage a team of technicians. Monitor their case count and send out assignment to team members. Continued to train my team with any issues with our hardware or software. In Aloha POS Corporate Desk Level II Support role I had to assist our client\'s corporate helpdesk in a second level support capacity insuring the client that the issues were being resolved. Then do extensive data testing. Then writing RFC (Request for change) documents for development if needed for corrections on the software version. Trainer for new hire Technicians before and after taking support calls. Had to setup and troubleshoot networks for each of the client’s sites. Had to monitor Credit Card Processor Operations with Aloha EDC software for each of the client sites when issues came up. Ran conversions on translogs and had to spilt or merge translogs. Restoration of client site sales data after working on translogs. Troubleshot Aloha Inventory Control Software and Menulink which is another Inventory Control software that was purchase by Radiant Systems a year ago. Worked and maintain on database issues for the Aloha software and Menulink software for clients sites.Specialties: Aloha: Aloha Version 4.5-6.2 / Aloha EDC / Menulink / Radiant POS.Graphics: Corel Draw, Adobe Illustrator, ShockWave, Adobe Photoshop.Programming Languages: C++, C#, Java, Visual Basic, Install Shield, HTML, ASP.NET. TECHNICAL EXPERIENCE SQL & 2005, SQL, LAN, VPN, Wireless, SMTP, Remotes. C#.NET – Polymorphism, Inheritance, Classes, Functions, DBFs. POS Systems, Trans logs, Window Services, Wrote Request’s for Change on Aloha Quality Assurance, Supervisor, Trainer, Team Lead.
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