Barsha Kakshapati
Customer Relationship Management Manager @Comdata Group
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WORK HISTORY
Customer Relationship Management Manager @Comdata Group
Paris, FR
Investigate the situation carefully with the customer and the dealer regarding the problems involving Nissan vehicles with customers based in the UK• Investigate the situation and handle the issue involving warranty approval or rejection until the case is resolved • Deal with telematics scenarios when the consumers have trouble with the application\'s update and navigation • Investigate the case until the right information is received from the dealer, look into the problems, create a report with care, and include factual facts based on the inquiry • Consistently achieving KPIs by utilizing CRMs (i.e. Zendesk, Siebel, Salesforce) to ensure accurate records are kept for conflict resolution
EDUCATION
IÉSEG School of Management
Msc in fashion and luxury brand management
Istituto Marangoni
Fashion and luxury brand management (In collaboration with ISTITUTO MARANGONI EQUIS – AACSB and AMBA
Ace Institute of Management
Bachelor's degree, Business Administration and Management, General
Regis University
Master of data science, Data Science
SKILLS
ABOUT BARSHA KAKSHAPATI
An entrepreneurial individual with proven abilities and passion for fashion and lifestyle industry. Marketing professional with around 3 years of relevant experience in developing and operating marketing strategies. Strong entrepreneurship professional graduated from IÉSEG School of Management. Extremely interested to assist the team in their daily management by maintaining close relationship with the intention of reinforcing with commercial team and group communication.
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