Barsha Kakshapati

Data Analyst | Product Owner

Role
Customer Relationship Management Manager at Comdata Group
Location
Erie, CO, US
LinkedIn followers
500 followers
Customer/Client ServiceView LinkedIn profile

About Barsha Kakshapati

An entrepreneurial individual with proven abilities and passion for fashion and lifestyle industry. Marketing professional with around 3 years of relevant experience in developing and operating marketing strategies. Strong entrepreneurship professional graduated from IÉSEG School of Management. Extremely interested to assist the team in their daily management by maintaining close relationship with the intention of reinforcing with commercial team and group communication.

Experience

  1. Customer Relationship Management Manager

    Comdata Group

    Apr 2022 — Present · Paris, FR

    Investigate the situation carefully with the customer and the dealer regarding the problems involving Nissan vehicles with customers based in the UK• Investigate the situation and handle the issue involving warranty approval or rejection until the case is resolved • Deal with telematics scenarios when the consumers have trouble with the application\'s update and navigation • Investigate the case until the right information is received from the dealer, look into the problems, create a report with care, and include factual facts based on the inquiry • Consistently achieving KPIs by utilizing CRMs (i.e. Zendesk, Siebel, Salesforce) to ensure accurate records are kept for conflict resolution

Education

  • IÉSEG School of Management

    Msc in fashion and luxury brand management

    2019 — 2021

  • Istituto Marangoni

    Fashion and luxury brand management (In collaboration with ISTITUTO MARANGONI EQUIS – AACSB and AMBA

    2019 — 2021

  • Ace Institute of Management

    Bachelor's degree, Business Administration and Management, General

    2008 — 2014

  • Regis University

    Master of data science, Data Science

Skills

  • Social Media
  • Strategic Planning
  • Management
  • Leadership
  • Public Speaking

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Barsha Kakshapati — Customer Relationship Management Manager at Comdata Group in Erie, CO, US | Unifers