Barry Mayo

AI Systems Architect · Building multi-agent systems with Claude and Gemini · Major Incident Manager @ Amazon

Role
Major Incident Manager Ii at Amazon
Location
Austin, TX, US
LinkedIn followers
500 followers

About Barry Mayo

I build multi-agent AI systems using Claude and Gemini — systems designed for operational reliability, not demos. My background is large-scale incident management at Amazon, which means I think about AI architecture the way an ops engineer does: failure modes first, edge cases as design inputs, not afterthoughts. Currently applying that thinking inside Amazon and exploring independent applications of this work. If you\'re a business owner trying to figure out how AI actually gets implemented in production — not pitched, implemented — that\'s the work I do.

Experience

  1. Major Incident Manager Ii

    Amazon

    Oct 2024 — Present · US

    I\'ve been building AI systems and multi-agent architectures to assist incident managers with the chaos of high impact incidents — applying operational reliability principles to AI system design.

Education

  • Western Governors University

    Master of Business Administration - MBA, Information Technology Management

    2018 — 2020

  • DePaul University

    Business Administration and Management, General

    2000

  • Western Governors University

    Bachelor of Science (BS), Information Technology

    2012 — 2016

  • Universal Technical Institute, Inc.

    Associates, Auto, Diesel and Industrial Technology

    2001 — 2003

Skills

  • Business Process Improvement
  • Computer Hardware
  • Microsoft Office
  • Technical Support
  • Mentoring
  • Software Installation
  • Visual Basic
  • Hyper-V
  • Networking
  • Microsoft Excel
  • Information Technology
  • Web Design
  • Office 365
  • Linux
  • Windows Xp
  • Interpersonal Communication
  • Process Improvement
  • Windows 10
  • Management
  • Microsoft
  • Operating Systems
  • Customer Service
  • Computer Diagnostics
  • Security
  • Communication
  • Active Directory
  • Windows Server
  • Hardware
  • Training
  • Network Administration
  • Troubleshooting
  • System Administration
  • Windows 8.1
  • Windows
  • Windows 7

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Barry Mayo — Major Incident Manager Ii at Amazon in Austin, TX, US | Unifers