Barry Mayo
AI Systems Architect · Building multi-agent systems with Claude and Gemini · Major Incident Manager @ Amazon
- Role
- Major Incident Manager Ii at Amazon
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Barry Mayo
I build multi-agent AI systems using Claude and Gemini — systems designed for operational reliability, not demos. My background is large-scale incident management at Amazon, which means I think about AI architecture the way an ops engineer does: failure modes first, edge cases as design inputs, not afterthoughts. Currently applying that thinking inside Amazon and exploring independent applications of this work. If you\'re a business owner trying to figure out how AI actually gets implemented in production — not pitched, implemented — that\'s the work I do.
Experience
Major Incident Manager Ii
Oct 2024 — Present · US
I\'ve been building AI systems and multi-agent architectures to assist incident managers with the chaos of high impact incidents — applying operational reliability principles to AI system design.
Education
Western Governors University
Master of Business Administration - MBA, Information Technology Management
2018 — 2020
DePaul University
Business Administration and Management, General
2000
Western Governors University
Bachelor of Science (BS), Information Technology
2012 — 2016
Universal Technical Institute, Inc.
Associates, Auto, Diesel and Industrial Technology
2001 — 2003
Skills
- Business Process Improvement
- Computer Hardware
- Microsoft Office
- Technical Support
- Mentoring
- Software Installation
- Visual Basic
- Hyper-V
- Networking
- Microsoft Excel
- Information Technology
- Web Design
- Office 365
- Linux
- Windows Xp
- Interpersonal Communication
- Process Improvement
- Windows 10
- Management
- Microsoft
- Operating Systems
- Customer Service
- Computer Diagnostics
- Security
- Communication
- Active Directory
- Windows Server
- Hardware
- Training
- Network Administration
- Troubleshooting
- System Administration
- Windows 8.1
- Windows
- Windows 7
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