Barry Lancaster

About Barry Lancaster

I’m an accomplished operations executive and customer success leader with extensive experience driving customer experience, strategic growth, operational excellence, client retention, and satisfaction across SaaS, healthcare, and professional services. Proven track record building high-performing teams, integrating acquisitions, and implementing scalable processes that strengthen profitability and customer value. Achieved measurable outcomes, including doubling revenues, securing $12M in annual new business, reducing implementation timelines by over 80%, and restoring struggling companies to profitability.A collaborative, highly inspirational leader who adds value with- Operational Leadership: Directed organizations of 180+ employees and managed $35M+ revenue streams- Revenue Growth: Delivered $12M in new annual revenue and doubled quarterly growth at Echo, a HealthStream Company- Acquisition Integration: Successfully integrated multiple acquisitions, retaining 99% of employees and 100% of customers- Customer Success Expertise: Improved client retention to 98% and expanded net dollar retention above 104% driving an increase in the lifetime value of clients during a period of 5X revenue growth- Best in Class: Built a best-in-class service team that drove 10+ multi-million-dollar contracts based solely on the differentiator of service and reputation- Turnaround Management: Restored businesses to profitability within 12 weeks, adding $300K+ to working capital. b••••••••@gmail.com | https://BarryLancaster.com

Experience

1. Partner, Techcxo - Executive Operations Fractional and Interim COO

   TechCXO

   Sep 2023 — Present · Denver, CO, US

   Barry Lancaster is a Partner at TechCXO’s Executive Operations practice. With a history rooted in operations and customer success, especially within the software and healthcare sectors, Barry is sought after by Boards, investors, and senior management teams to serve as an interim and fractional Chief Operating Officer, primarily for SaaS, Healthcare Services, and IT Consulting companies.

Education

• Vanderbilt University

  Economics, Business/Managerial Economics

  1987 — 1991

Skills

• Computer Network Operations
• Microsoft Word
• Team Leadership
• T1
• Leadership
• Ip
• IT Operations
• Social Media
• Public Speaking
• Team Building
• Management
• Voice Over Ip (Voip)
• Security
• Software Installation
• Project Management
• Microsoft Office
• Help Desk Support
• Data Network
• Customer Service
• Customer Satisfaction
• Telecommunications
• Voip
• Troubleshooting
• Auto Glass Replacement
• Networking
• Internet Access
• Microsoft Excel