Barry Hemmings

Service Manager @Brunel Fire & Security

Portishead, GB

Job Purpose: To oversee the service team operating on sites across all size of projects. Servicing both Fire and Security systems with a large team of service engineers and a shared admin team.Roles and responsibilities:• Deal with customer issues within the Service department• Establishing and implementing training programmes for the service engineers• Quote for the renewal of maintenance contracts• Visiting key customer sites following PPM completion to ensure site left compliant and request feedback from customer• Attending new sites following completion of PPM takeover or new installation• Building / Retaining / Developing the relationship with the existing customer database and follow up with courtesy calls if any call out occur• Boost customer growth within the business• Monthly / Quarterly customer meetings• Taking part in Operation Meetings for reporting, forecasting and updating / discussing customer issues• Provide P&L reports, reach KPIs / targets, work on department efficiency / data• Weekly / Monthly meetings with Small Works and Key Accounts Team• Creating reports on CRM for performance forecast• Liaising with supply chain to keep up-to-date with new products on the market and also build strong working relationship• Assist with Product / Supplier partnerships with leading Fire & Security product manufacturers• Work on Cross selling within the Business Group• Supporting Sales staff• Any other duties assigned to support the needs of the business