Barry Webb

Founder @Esito.Ai

Peterborough, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Feb 2026 — Present

Founder @Esito.Ai

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London, GB

EDUCATION

1991

Bretton Woods

A Levels Geography, Sociology

N/A

Chartered Management Institute

Master's Degree, Strategic Management and Leadership

SKILLS

Financial RiskReinsuranceBusiness Process DesignPerformance ManagementFinancial ServicesCrmProgram ManagementWaterfallBusiness Process MappingChange ManagementStakeholder ManagementRequirements GatheringInsurancePmoLeadershipSystems AnalysisGovernanceBusiness Process ImprovementCustomer ExperiencePrince2Requirements AnalysisManagementProcess ImprovementProject ManagementProject Portfolio ManagementSdlcFunctional SpecificationsService DeliveryBusiness AnalysisStrategyContact CentersBusiness ProcessBusiness Process Re-EngineeringAgile Project ManagementIT StrategyUser Acceptance TestingBusiness TransformationBusiness RequirementsGeneral InsuranceResource Management

ABOUT BARRY WEBB

I have a passion for innovation, to create great customer outcomes and business growth, using transformation strategies that enable organisations to thrive in a world of constant change.My focus is simple: deliver better customer outcomes and stronger business results by applying the right combination of strategy, technology, and operational transformation. I specialise in designing and scaling AI-first operating models that allow organisations to thrive in complex, fast-changing environments.At esito, we offer a different kind of transformation model — one that replaces high effort, slow moving technology-focused environments with intelligent, orchestrated systems designed around outcomes. Not activity. Not outputs. Outcomes.My core strengths include:• Outcome-focused innovation and transformation strategy• Enterprise AI and customer experience architecture• Large-scale contact-centre and service operations• Commercial strategy, prioritisation, and risk alignment• Building high-performing teams in digital-first organisationsI’m passionate about empowering people, simplifying complexity, and helping organisations move from ambition to execution.Because the future of customer operations isn’t about channels or headcount.It’s about outcomes. Reimagined.

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Barry Webb — Founder at Esito.Ai in Peterborough, GB | Unifers