Barry Webb
Founder @Esito.Ai
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WORK HISTORY
Founder @Esito.Ai
London, GB
EDUCATION
Bretton Woods
A Levels Geography, Sociology
Chartered Management Institute
Master's Degree, Strategic Management and Leadership
SKILLS
ABOUT BARRY WEBB
I have a passion for innovation, to create great customer outcomes and business growth, using transformation strategies that enable organisations to thrive in a world of constant change.My focus is simple: deliver better customer outcomes and stronger business results by applying the right combination of strategy, technology, and operational transformation. I specialise in designing and scaling AI-first operating models that allow organisations to thrive in complex, fast-changing environments.At esito, we offer a different kind of transformation model — one that replaces high effort, slow moving technology-focused environments with intelligent, orchestrated systems designed around outcomes. Not activity. Not outputs. Outcomes.My core strengths include:• Outcome-focused innovation and transformation strategy• Enterprise AI and customer experience architecture• Large-scale contact-centre and service operations• Commercial strategy, prioritisation, and risk alignment• Building high-performing teams in digital-first organisationsI’m passionate about empowering people, simplifying complexity, and helping organisations move from ambition to execution.Because the future of customer operations isn’t about channels or headcount.It’s about outcomes. Reimagined.
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