Barry Dutton
IT Service Desk Analyst at Vericast
- Role
- IT Service Desk Analyst at Vericast
- Location
- Hampton, GA, US
- LinkedIn followers
- 500 followers
About Barry Dutton
A Client Support Specialist with a strong background in database management. Strategic member of a field support team for Harland Clarke leading project management requests for mergers and acquisitions. Successful as a subject matter expert in customer service, quality assurance testing, and as trainer through hands-on experience. Effective in creating documentation for processing tests of billing data and for training purposes in client support. Proficient in establishing rapport with internal and external clients through superior customer service.Database Management TrainerDocumentation Specialist Project ManagementSubject Matter Expert Client Support
Experience
IT Service Desk Analyst
Jul 2017 — Present · Atlanta, GA, US
IT Analyst II analyzes, models, modifies, and supports a complex system, process, or operation in order to improve its efficiency, effectiveness, and reliability.Key Duties / ResponsibilitiesProvide Internal and External Customers a single point of contact to report issues.Responsible for troubleshooting, escalating, and resolving incidents.Provide incident leadership and assist with directing service delivery staff to restore service as rapidly as possible.
Education
Morrow High School
High School Diploma
1980 — 1983
Clayton State University
Business Administration and Management
Skills
- Quality Assurance
- Technical Support
- Business Analysis
- Requirements Analysis
- Mercury Quicktest Pro
- Microsoft Office
- System Administration
- Document Drafting
- Saratoga
- Integration
- Data Entry
- Customer Service
- Employee Relations
- Business Intelligence
- Event Planning
- Superior Client Service
- Project Planning
- Problem Solving
- Databases
- Operations Management
- Project Management
- Vendor Management
- Outlook
- Subject Matter Experts
- Windows
- Analysis
- Sql
- Visio
- Program Management
- Requirements Gathering
- Lotus Notes
- Business Process Improvement
- Coordination
- Training
- Customer Satisfaction
- Sharepoint
- Pmp
- Leadership
- Sdlc
- Inventory Management
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