Barry Weinstein

About Barry Weinstein

Experienced Federal Account Manager and Technical Account Manager with a demonstrated history of working in the computer software industry. Skilled in Business Process, Customer Relationship Management (CRM), Account Management, Business Process Management, and Business Intelligence. Specializes in getting the job done. Strong Customer Service professional with a military background,

Experience

1. Senior Technical Account Manager - Premier Support Services and Federal

   Tungsten Automation

   Jun 2012 — Present

   Technical Account Manager - Premier Support Services.Single point of Contact, liaison for direct access to support, development, product and engineering teams advocating on the customers behalf to resolve issues. Oversee all incident reports with extensive knowledge of the customers environment. Coordinate with professional service premier supports annual system health check.Available 24 x 7 around the clock coverage for the premier support customer for any unplanned outages to ensure system restoration as quickly as possible.Provide quarterly business reviews to assure premier support services are identifying service needs and ensure service level objectives are being met and inline with customers needs. Currently Technical Account Manager for:Ernst & Young, Amazon, CitiBank, Bloomberg, BMW, Fairfax County, Grady HealthIBM, IMF, Valleywise Medical, Norton Healthcare, Atrium Health, Navicent Health.Federal accounts

Skills

• Document Imaging
• Document Management