Barry Miles
Vice President Customer Experience @Cinch Home Services
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WORK HISTORY
Vice President Customer Experience @Cinch Home Services
Peoria, AZ, US
EDUCATION
Los Angeles Harbor College
Associate of Arts - AA, Liberal Arts and Sciences, General Studies and Humanities
Pepperdine Graziadio Business School
BSBM, Business Management
SKILLS
ABOUT BARRY MILES
Visionary leader with substantial experience in steering strategic and business planning practices and providing 36o° oversight of a multi-year contact center transformation roadmap.Performance proved in building a seamless flow between departments and management initiatives to drive quality, efficiency, and effectiveness.Well-balanced at all levels: vision vs. execution, strategic vs. tactical, and individual vs. collective. “Agent of change” for delivering timely responses to stakeholders as well as maintaining high-quality, consistent documentation of efforts.Strengths lie in Leading processes/protocols for tracking and driving service performance against committed service level agreements and oversight routines; develop action plans to correct any service deficiencies.
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