Barry Gauthier

About Barry Gauthier

My name is Barry Gauthier. I\'m a pro-active, skillful manager able to train and motivate employees through interpersonal communications and relationships while achieving verifiable results. Able to develop and grow relationships through customers, vendors and key personnel. Skilled in increasing measurable metrics in key operational areas, to include: CSI, profit margins, customer retention, ROI, and sales efficiency. Adept in financial operations, budget management and forecasting. Able to coordinate and assist in sales, training, advertising and implementation of market representation activities. Verifiable strengths in providing business development, customer support and trade show management, nationally and internationally. Proficient in Microsoft office suite.Specialties: Team Leadership, Process Improvement, Project ManagementMarketing & Business Development, Strategic Planning, Sharp Business Acumen, Competitive Analysis & Positioning, Staff Training & Motivation, Relationship Building, Sales growth, Problem solving.

Experience

1. Warranty Operations Manager

   Jerry Ulm Chrysler Dodge Jeep Ram

   Aug 2022 — Present · Tampa, FL, US

   Responsible for implementing processes and procedures that adhere to the OEM’s WAM (Warranty Administration Manual) for 90 Technicians and 27 Service Advisors Review every warranty repair order for proper completion, accuracy, and legibility according to set policies and procedures. Analyze problems, identify trends, and develop strategies for maximizing claim process. Review the POPPS (Performance Overview and Potential Problem Summary) report monthly/quarterly for trends and problem areas and implement processes to reduce those areas. Perform quarterly warranty audits to ensure claims are processed in a timely manner and correctly, along with making sure all administrative policies are adhered to. Consistently coach and train technicians and service advisors with regard to all warranty policies.

Education

• North shore regional vocational high school

  Automotive

  1988 — 1992

• College of Charleston

  Bachelor of Science - BS, Business Administration

  2001 — 2009

• University of Northwestern Ohio

  Associate's degree, Automotive Technology

  1997 — 1999

Skills

• Manufacturing
• Dod
• Operations Management
• Cross-Functional Team Leadership
• Strategy
• Military
• Software Documentation
• Root Cause Analysis
• Management
• Team Building
• Business Development
• Fmea
• Supervisory Management
• Leadership
• Project Planning
• Supply Chain
• Team Leadership
• Process Improvement
• Strategic Planning
• Lotus Notes
• Inventory Management
• Project Management
• Analysis
• Logistics
• Training
• Testing
• Troubleshooting
• Process Engineering
• Engineering
• Aerospace
• Budgets
• Forecasting
• Human Resources
• Materials Management
• Security Clearance
• Engineering Management
• Six Sigma
• Quality Management
• Earned Value Management
• Integration