Barry Craig
Senior Product Manager (Associate Director) - Core, Partnerships & Risk @Lloyds Banking Group
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WORK HISTORY
Senior Product Manager (Associate Director) - Core, Partnerships & Risk @Lloyds Banking Group
Glasgow, GB
Deep expertise in commercial payments, card scheme operations, payment processors, digital enablement, and risk management, together with strong leadership and stakeholder management skills.Responsibilities1. Product Strategy & Leadership• Support on the strategic roadmap for the Commercial Cards portfolio• Lead a multi disciplinary team across core product, partnerships, and risk• Monitor market trends, competitor activity, and emerging technologies2. Platform & Service Management• Oversee performance of card platforms and surround services (e.g, reporting tools, digital servicing)• Ensure platform configuration support product propositions, regulatory requirements, and customer requirements.3. Partnerships & Third Party Management• Manage relationships and strategic engagements with card schemes, payment processors, technology vendors, and digital service providers• Oversee onboarding, due diligence, and ongoing oversight of third party partners4. Payment Processor Configuration & Technical Oversight• Configuration and optimisation of payment processor capabilities, including authorisation logic, controls, settlement settings, and issuer processing features• Collaborate with Tech and Ops teams on platform changes, enhancements, and incident resolution5. Fraud Strategy & Operations• Develop fraud risk strategy for Commercial Cards, ensuring controls and monitoring• Oversee fraud operations performance, ensuring timely investigation, customer communication, and loss mitigation6. Risk, Compliance & Governance• Ensure adherence to regulatory requirements, scheme rules, operational risk policies, and governance• Ensure customer outcomes are central to decision making and design.7. Performance & Financial Management• Track product P&L, revenue, cost drivers, and key financial performance indicators• Develop pricing strategies, value added services, and performance plans• Regular business performance reporting and insights to senior leadership
EDUCATION
University of the West of Scotland
Post Graduate Diploma Information Technology, Information Technology
University of the West of Scotland
BA Business with Marketing, Business, Management, Marketing, and Related Support Services
SKILLS
ABOUT BARRY CRAIG
Experienced senior product manager with 14 plus years in the cards and payment industry, across both acquiring and issuing. Previous product and commercial roles held in the investment funds and travel and aviation industries.Key skills include:Product innovation and development, product delivery, product pricing and commercialisation, product business development, product activation and management, business and commercial insight, change adoption, coaching and feedback, collaborative networking, communication, critical thinking, customer product ownership, customer value optimisation, data analysis, managing key relationships, performance and goal management, planning and prioritisation, risk and issue management, risk management, sustainable products, technical product management
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