Abdulai Barrie
Service Desk Analyst @Birmingham 2022 Commonwealth Games
Signup · Get unlimited contacts
WORK HISTORY
Service Desk Analyst @Birmingham 2022 Commonwealth Games
Birmingham, GB
Help users with different type of technologies to resolve technical issues and ensure they are able to utilize the systems of the commonwealth games Birmingham 2022. Responsible for raising tickets using Service Now, monitoring the issues from start to finish, escalating them if needed and unresolved issues to higher level.Configuring printers and other equipment’s to network servers. Formatting & installing new operating systems (windows iOS). Enrolling computers, mobile phones and tablets to the different types of kiosk builds.Hashing kiosk build computers to commonwealth 2022 End Point Manager.
EDUCATION
London South Bank University
Master of Science - MS, Business Project Management
London South Bank University
Bachelor of Science - BS, Business information technology
City of london college
High School Diploma, Information Technology
Greenwich London College
Higher Diploma, Management Information Systems, General
Njala University College
High School Diploma, Business Infomation Technology
ABOUT ABDULAI BARRIE
I have comprehensive skills in HR and project management, organisational development, recruitment and team building, continuous improvement, IT, and labour relations experience acquired in multiple companies. I am well versed in providing hands-on leadership and spearheading initiatives focused on streamlining operational efficiencies, maximising customer satisfaction and service quality, and implementing innovative systems and procedures to enhance team productivity. As you will see, my credentials include a highly relevant educational background with a Master’s degree in Business Project Management and BSc in Business Information Technology. In addition, I am a strong communicator experienced in leading departmental teams, providing coaching and training, and managing key relationships with diverse clients, colleagues, and management teams. I have also been accountable for aligning company resources to meet current and future business needs, reducing service wait times and complaints, managing employee development and engagement activities, and developing improved HR and IT strategies for implementation across the organisation. Further, I am a detail-oriented professional capable of leveraging extensive industry experience and management skills to drive the ongoing achievement of organisational objectives.
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.