Barrett Frankel

About Barrett Frankel

Customer-centric customer success and sales professional and experienced people and program manager with proven ability to conceptualize, develop, and strategically direct projects, manage teams, deliver efficiency and growth improvements within for-profit and non-profit sectors, and effectively operate with high energy and flexibility in ever-evolving team and autonomous environments. Exceptional public speaker and presenter. Vast experience managing small and large teams, with varied experience levels, building development plans and driving toward individual, team, and company goals. Passionate relationship builder, coach, and mentor.

Experience

1. Director of Customer Success, Enterprise

   Clearco

   Oct 2022 — Present

   My career has been dedicated to understanding and collaborating with diverse sectors, from healthcare and technology to human rights and education. With an M.Ed, B.A, and B.S. from Lehigh University, I bring a unique perspective to my role leading ClearCompany\'s Enterprise Customer Success team.I thrive on building strong relationships, both internally and with our customers and partners. My focus is on fostering a high-performing team, driving product adoption, and exceeding customer expectations. This commitment is reflected in our consistently strong Net Revenue Retention (NRR) of over 102% year-over-year and a Net Promoter Score (NPS) consistently above 20.Since joining ClearCompany in 2020, I\'ve spearheaded initiatives that have significantly reduced gross churn, achieving a remarkable improvement from over 17% to under 8% in recent years. In 2024, we closed with an impressive $4M+ in expansion revenue, exceeding our goal by 52%, while maintaining a blended churn rate of 16%. I\'m passionate about delivering exceptional customer experiences and driving tangible business outcomes.When not with the my colleagues (virtually), you can find me hanging out with my pup Arthur, reading, or spending time writing a book that I promise to publish someday.

Education

• Lehigh University

  B.A. & B.S., Theatre, Marketing

  1998 — 2003

• Lehigh University

  MEd, Globalization and Educational Change (Comparative and International Education)

  2008 — 2011

Skills

• Event Planning
• Marketing
• Program Management
• Newsletters
• Budget Allocation/Management
• Data Analysis
• Editing
• Sub-Saharan Africa
• Marketing Communications
• Website and Marketing Development
• Fundraising
• Nonprofit Organizations
• Youth Development
• Brand Awareness
• Social Media
• Relationship Development
• Effective Communication
• Fundraising/Donor Cultivation
• Research
• Budgets
• Community Outreach
• Outreach Marketing
• Communication
• Program Development
• Public Speaking/Presentations
• Cultural Immersion and Integration
• Strategic Planning
• Public Speaking
• Nonprofits
• Training
• Volunteer Management
• Public Relations
• Strategy
• Event Management
• Grant Writing
• Leadership
• Strategic Communications
• Admissions
• Higher Education