Barrett Mattison
Customer Learning + Customer Success + Product | Director @ Highspot
- Role
- Director, Extended Customer Experience at Highspot
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
Experience
Director, Extended Customer Experience
Jun 2023 — Present · Seattle, WA, US
Formed a new team responsible for designing, building, and delivering Highspot\'s end-to-end self-service experience for our growing customer base, inventing scaled solutions to support customer success and drive product adoption. Remit includes strategy and execution for key investments such as Highspot University, Knowledge Base, in-app self-service functionality, digital \"tech-touch\" programs, and more.
Education
University of Washington
Professional Certificate, User Centered Design
2015
University of Washington
Professional Certificate Program, Software Product Management
2014 — 2015
Western Washington University
Financial Economics / Mathematics, Economics
2001 — 2005
Meridian High School
High School
1998 — 2001
Skills
- Business Development
- Marketing Strategy
- New Business Development
- Microsoft Office
- Sales
- Fly Fishing
- Sql
- Software Product Management
- Strategy
- Agile Methodologies
- User Research
- Requirements Gathering
- Google Analytics
- Customer Service
- Financial Analysis
- Cascading Style Sheets (Css)
- Web Marketing
- Wire Framing
- Project Management
- Strategic Planning
- User-Centered Design
- Social Media
- Online Marketing
- Market Research
- Microsoft Excel
- Product Management
- Business Strategy
- Marketing
- Customer Relationship Management (Crm)
- Html
- Rapid Prototyping
- SEO
- Agile & Waterfall Methodologies
- Leadership
- Wordpress
- Competitive Analysis
- Axure Rp
- Start-Ups
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