Barrett Fontenot
Customer Care Operations for Global Oil and Gas Software Company
- Role
- Operations, Global Customer Care at Quorum Software
- Location
- Houston, TX, US
- LinkedIn followers
- 500 followers
Experience
Operations, Global Customer Care
Jan 2022 — Present · Houston, TX, US
Design and implement processes and tools for Global Customer Success and Support teams- Create BI tools for measuring KPIs for for Global Customer Care teams for continuous improvement- Integrate CRM, Support and Product data to measure customer health and identify possible escalation and churn risks.
Education
The University of Texas at Austin
Bachelor of Arts, Psychology
2003 — 2007
Skills
- Solution Selling
- Leadership
- Microsoft Office
- Team Leadership
- Oil/Gas
- Quality Assurance
- Management
- Project Planning
- Microsoft Excel
- Data Analysis
- Project Management
- Customer Service
- Business Development
- Training
- Oil & Gas Industry
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