Barkha Saxena
Driving Process Efficiency and Team Excellence as a Corporate Salary Process Lead
- Role
- Corporate Salary Process Lead at IDFC FIRST Bank
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Barkha Saxena
As a Process Lead at IDFC Bank, I leverage my 8+ years of experience in the banking…
Experience
Corporate Salary Process Lead
Oct 2016 — Present · Mumbai, IN
IDFC Bank as Process Lead in Corporate salary team Jun 21 till date• Employ tools such as automation and digitization to increase process efficiency and reduce cost of operations• Leverage direct connects with the Sales Team for their continuous feedback for changes in the process• Regularly updated on products, policy, and competition• Aligning with the Channel Partners to highlight & resolve discrepancies, if any, at the earliest to ensure smooth client on boarding.o Driving a team of Pan India APMs & APOs and ensure Team processes forms for account opening and close the service request for Corporate Salary segment on “First Time Right” approach and errors within acceptable normso Assisting in timely resolution of queries/discrepancies raised by stakeholders• To ensure training and mentoring employees on new and existing processes, ensuring that they have the knowledge and skills necessary to carry out their duties.IDFC Bank as Customer Service Relationship Manager in Corporate salary team Oct 16 till Jun 21• Established corporate tie-ups for salary accounts through mandate and empanelment.• Ensured seamless salary crediting for all signed-up corporate accounts.• Generated cross-sales for various financial products, including personal loans, home loans, loan against property, general insurance, life insurance, GMC, and GHI.• Strengthened salary account relationships through new acquisitions and increased value in existing accounts.• Acquired new customers meeting product eligibility criteria.• Provided financial solutions to flagged customers based on their needs.
Education
Chetana College of Management studies
Diploma in mgmt studies
2000 — 2002
Skills
- Training Delivery
- Sales
- Team Building
- Business Development
- Crm
- Employee Training
- Customer Relationship Management (Crm)
- Sales Operations
- Change Management
- Sales Management
- Customer Service Operations
- Team Management
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.