Adam Barker
Lead Service Designer @BT Group
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WORK HISTORY
Lead Service Designer @BT Group
London, GB
Utilising my Service Design skills and ultimately working with BT to map existing processes, pain points and design new services to improve the efficiency. This included both new people processes and new software processes of which I used my design thinking Skills to test with the team and ultimately build out software requirements, roadmaps, tech stacks and ultimately implement change for the better. Knowledge of ITIL and AIS was an advantage in order to improve processes within a wider service framework.
EDUCATION
MIT Professional Education
MITX PRO Designing and Building AI Products and Services, Artificial Intelligence
University of Brighton
MA Sequential Design, Storyboards, Design for Function, UI Design, Representing Statistics through Design and Infographics
The Manchester Metropolitan University
BA (Hons) Illustration with Animation, Design, Illustration, Photography, Art Direction
SKILLS
ABOUT ADAM BARKER
With over 15 years of experience in the digital industry, I am a leader in user experience, product, and service design. I have worked with various clients across private and public sectors, delivering innovative and impactful solutions that improve processes, drive efficiencies, and generate value for both customers and colleagues.Currently, I am working with BT Group as a Lead Customer Journey Designer / Service Designer, and with Virtusa as a User Experience Manager / User Experience Architect. In these roles, I use design thinking, research, and prototyping to create user-centric and service-oriented products and services, running workshops, testing, and iterating with the stakeholders and the development teams. I am also well-versed in enhancing the handover and development process, hiring and managing UX resources, and collaborating with design directors on strategic and complex problems. I have a strong background in art direction, digital marketing, mobile application production, and artificial intelligence, and I am always eager to learn new skills and technologies to create better experiences for people.
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