Bariya N.
Customer Success Manager @ SWAT Advisors | Client Success, Account Growth & Stakeholder Management
- Role
- Customer Success Manager at Swat Advisors Llc
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Bariya N.
I am a proactive and analytical professional with 3+ years of experience managing B2B client relationships, driving retention, and supporting business operations. During my time at Emm Kay Traders, I worked closely with clients to understand their needs, ensure smooth onboarding, provide ongoing support, and deliver a positive end-to-end experienceAt Amazon, I specialized in identifying and mitigating customer risk through analytical modeling and coordination with logistics and fraud teams. I also played a key role in preventing financial loss by intercepting fraudulent activity and enhancing the accuracy of risk assessments. My exposure to three international marketplaces and transition to the email queue demonstrates adaptability and a quick learning curve.I am passionate about solving complex problems, ensuring client trust, and driving operational excellence. Whether it is helping customers succeed or preventing financial crime, I thrive in environments where precision and impact matter.
Experience
Customer Success Manager
Dec 2025 — Present · Brea, CA, US
Manage end-to-end client relationships within the U.S. Tax Services division, ensuring high satisfaction, retention, and long-term success.• Act as the primary point of contact between clients, internal teams, and senior leadership.• Lead client onboarding, documentation, and ongoing communication processes.• Understand client goals and tax-related requirements to deliver tailored solutions.• Identify and drive account growth through upselling, cross-selling, and expansion opportunities.• Generate and qualify new business leads through LinkedIn, email outreach, and research.• Conduct discovery and pitch calls, support deal closures, and develop client-specific proposals.• Support senior executives by managing communications, coordinating meetings, and tracking priorities.• Oversee key projects and ensure timely execution across stakeholders.• Conduct market and competitor research to support strategic planning and business decisions.• Collaborate with marketing and operations teams to ensure smooth client handovers and delivery.
Education
Islamic University of Science & Technology, Pulwama
Master of Business Administration - MBA
Islamic University of Science & Technology, Pulwama
BBA, Business Administration and Management, General
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