Barinderjit Singh
Customer Success Engineer @Tulip
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WORK HISTORY
Customer Success Engineer @Tulip
Kitchener, ON, CA
Providing technical support to major industry leading brands like Chanel, Salvatore Ferragamo, Michael Kors, Tory Burch etc. for our retailapps.• Creating complex SQL queries to fetch the data for troubleshooting purposes and providing data to the customers.• Hands on working in Linux environment to review logs and fetch the data.• Log the issues, troubleshooting steps and workarounds with all the details in Zendesk ticketing system.• Create JIRA or VSTS for the bugs and feature requests in detail and work closely with development team for a fix.• Review code and make changes to the frontend or backend code and push the changes/hotfix to the staging and production environment inGitLab.• Hands-on Experience with Google Cloud Platform and reviewing logs on the containers for each customer.• Also make sure that all the containers have high availability all the time and monitor them via Datadog, New Relic or Firebase.• Working On-Call on rotational basis to provide 24X7 support for P1 issues.Skill Gained: Tulip Clienteling and Assisted Selling app, Linux, GitLab, SQL, DataDog, NewRelic, Firebase.
EDUCATION
Conestoga College
Post Graduation Diploma, Embedded System Developement
Lovely Professional University
Bachelor of Technology (BTech), Electronics and Communications Engineering
SKILLS
ABOUT BARINDERJIT SINGH
Customer Success Engineer at Tulip
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