Barbod Agahi
Student at Santiago Canyon College
- Role
- Specialist at Apple
- Location
- Los Angeles, CA, US
- LinkedIn followers
- 500 followers
About Barbod Agahi
I am a USC Marshall School of Business student majoring in Business Administration with a…
Experience
Specialist
Oct 2023 — Present
Support both the Retail and Business Team, assisting small-business clients with product solutions, device setups, workflow recommendations, and tailored purchasing guidance.Consistently perform as a top-quartile team member across key metrics including customer satisfaction, attachment rates, solution accuracy, and turnaround time.Train, mentor, and onboard new hires, helping them develop product knowledge, customer communication skills, and operational readiness.Provide advanced troubleshooting across Apple’s hardware and software ecosystem, ensuring a smooth technical experience for individual and business clients.Collaborate with store leadership to streamline daily operations, improve customer flow, and maintain high-quality service standards.
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