Ryan Barber

About Ryan Barber

As an eCommerce Operations Specialist at Paciolan, I bring a pragmatic and dependable approach to optimizing digital ticketing solutions. My journey from college athletics ticketing to eCommerce operations has been driven by a passion for enhancing user experiences and streamlining processes.With a background rooted in sports and entertainment, I\'ve developed a keen understanding of the nuances involved in ticketing operations. This experience has equipped me with skills to navigate complex systems, ensuring seamless transactions for end-users.At Paciolan, I focus on refining our eCommerce platform to better serve clients and their audiences. My role involves analyzing operational workflows, identifying areas for improvement, and implementing solutions that enhance efficiency and customer satisfaction.Colleagues often describe me as optimistic and positive, qualities that I believe are essential in collaborative environments. I take pride in being someone who can be relied upon to get the job done, even when faced with challenges.Beyond my professional endeavors, I am committed to continuous learning and growth. I stay abreast of industry trends and seek opportunities to expand my skill set, ensuring that I can contribute effectively to any team or project.Looking ahead, I aim to leverage my experience in eCommerce operations to drive innovation and deliver exceptional results. I am always open to connecting with like-minded professionals who share a passion for excellence in the digital space.

Experience

1. Ecommerce Operational Specialist

   Paciolan

   Nov 2021 — Present · Exton, PA, US

   Manage relationships with 30 clients and 32 client sites, ensuring seamless implementation of PAC Live requests by collaborating with internal teams. Provide strategic consulting to clients, optimizing consumer experience and maximizing revenue through ticket/donation offerings on PAC Live. Collaborate with the Client Partner team to maintain client satisfaction and achieve transactional revenue goals. Coordinate implementation and testing of PAC Live configurations, ensuring operational excellence. Utilize Google Analytics data and industry best practices to identify and implement eCommerce operational improvements. Create and manage project plans for implementing improvements, providing follow-up analysis to ensure positive impacts on user experience and conversion rates. Identify product improvements and advise Product Management team on business requirements. Participate in cross-departmental meetings to discuss enhancement requests and drive internal process improvements. Monitor on-sales to ensure successful customer experiences and revenue maximization, collaborating with internal teams to support on-sale monitoring.

Education

• University of Delaware

  Business Administration, Management and Operations

  2018 — 2019

• Salisbury University - Perdue School of Business

  Bachelor of Science in Marketing, Major: Marketing, Minor: Information Systems

  2008 — 2011

• Virginia Commonwealth University - School of Business

  Master of Business Administration - MBA, Business Administration, Management and Operations

  2016 — 2019

Skills

• Event Management
• Access
• Event Planning
• Social Networking
• Sports
• Marketing
• Ticket Sales
• Customer Service
• Microsoft Word
• Social Media
• Sports Marketing
• Baseball
• Microsoft Office
• Sales
• Social Media Marketing
• Microsoft Excel