Barbara Khozam
Helping leaders increase customer loyalty, employee engagement and profits.
- Role
- Speaker Trainer Author Consultant at Barbara Khozam, Inc
- Location
- San Diego, US
- LinkedIn followers
- 500 followers
About Barbara Khozam
When customer service breaks down, trust disappears, morale drops, & profits follow…
Experience
Speaker Trainer Author Consultant
Jan 2001 — Present
Our focus is on Customer Service. Because at the end of the day, how you deal with your customers directly impacts your bottom line. Yet, so few organizations get their employees to reliably deliver the kind of high-quality, fully-engaged customer service that brings people back over and over again.Through keynotes, seminars and coaching we educate, empower and entertain using humor and down-to-earth strategiesYou\'ll learn how to:• Make an outstanding first impression - without saying a word.• Gain and maintain repeat customers (without giving away the store).• Increase your credibility with customers and co-workers, NO bragging required.• Handle difficult and complaining customers with class, calm, and poise.• And much morePLUS, our surefire techniques for delivering customer service are so excellent, you\'ll have folks raving about you to their family, friends, and all over Facebook!
Education
Santa Clara University
BS
Skills
- E-Learning
- Team Leadership
- Adult Education
- Change Management
- Career Development
- Workshop Facilitation
- Instructional Design
- Performance Management
- Employee Training
- Customer Service
- Executive Development
- Performance Improvement
- Hands-on Training
- Workshop Leader
- Business Coaching
- Organizational Development
- Conflict Resolution
- Public Speaking
- Teaching
- Personal Development
- Entrepreneurship
- Conflict Management
- Culture Change
- Nonprofits
- Motivational Speaking
- Customer Relations
- Small Business
- Keynote Speaker
- Emotional Intelligence
- Employee Engagement
- Presentation Coaching
- Blended Learning
- Customer Service Trainer
- Coaching
- Customer Service Speaker
- Leadership Development
- Staff Development
- Salesforce.com
- Training Delivery
- Management Development
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