Barbara Diaz

About Barbara Diaz

I’m an Associate Director of Admissions with a strong focus on admissions operations, execution, and systems optimization within higher education environments.In my current role, I lead and support high-volume enrollment operations, partnering closely with admissions teams, senior leadership, and cross-functional stakeholders to ensure efficient workflows, clear accountability, and consistent execution across the full admissions lifecycle.I also bring experience supporting university-affiliated education partnerships, aligning internal teams with external institutional expectations to ensure smooth program execution and student success.My work sits at the intersection of people, process, and data, from optimizing CRM usage and improving documentation standards to strengthening follow-up workflows, reporting, and team performance.I’m particularly experienced in:• Admissions and enrollment operations• CRM optimization, reporting, and data integrity• Process improvement and workflow standardization• Team support, training, and performance oversight• Managing complexity in fast-paced, high-volume environmentsI’m known for bringing structure to ambiguity, improving operational consistency, and helping teams work more effectively at scale without losing sight of the human side of enrollment. I thrive in roles that value execution, clarity, and measurable outcomes, and I’m especially drawn to environments where strong operations enable growth, scalability, and long-term sustainability.

Experience

1. Associate Director of Admissions

   Florida Technical College

   Sep 2025 — Present · Miami, FL, US

   Overseeing high-volume admissions operations and outreach execution while driving KPI visibility and workflow consistency across the student enrollment lifecycle.Partner with campus leadership to strengthen admissions execution, workflow consistency, and performance accountability across outreach, follow-up, and onboarding activities.Key contributions:• Lead coaching and performance management for admissions representatives through structured call quality reinforcement and execution accountability.• Monitor outreach activity KPIs, conversion pacing, and pipeline health to support operational visibility and informed leadership decisions• Implement workflow documentation and process improvements that strengthen consistency across the admissions lifecycle• Identify operational friction points in outreach rhythms and pipeline progression, driving practical improvements that support stronger execution and student engagement

Education

• Florida International University

  Bachelor's Degree