Barbara Brown
🔹 Customer Success Leader 🔹 Driving Adoption, Renewals, and Strategic Sales Growth
- Role
- Customer Success Manager at Presidio
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Barbara Brown
CUSTOMER SUCCESS LEADER ENTERPRISE SaaS STRATEGY SALES CUSTOMER EXPERIENCE TRANSFORMATION Leveraging 15+ years specialized expertise across diverse industry landscapes and Global Fortune 100/500 business ecosystems (Corporate Services, Retail, Information Technology, Software, Hospitality, Finance, Consulting). Serves as SME acorss all aspects of the end-to-end sales cycle and customer success journey. Delivers deep and varied technical strenghts, playing a pivotal role testing new software implementations, devising test plans and scenarios. Serves as a change agent, owning the design, development and maintenance of ongoing metrics, reports, analyses, dashboards; driving key business decisions and ensuring data accuracy though validation of new and existing tools. Top 5% of Sales Champions Manages 30+ strategic accounts with a total revenue goal of $3.5MM Achieved product sales goals, exceeding $10MM within a 24-month time-frame Experience providing solution-selling services to 400+ accounts Achieved 100% President\'s Circle President\'s Club Winner (2016) Six Sigma Yellow Belt Certification Six Sigma White Belt Certification Solution Selling Training Certification Gainsight Certification Cisco Sales Expert (CSE) Miller Heiman Sales Training IBM Software Top Gun Sales Training Tools & TechnologiesSalesforce | HubSpot | Freshdesk | ERP | SQL | SaaS | Sibel Systems | SAP | Gainsight | SalesLoft | Oracle Okta | Tableau | New Product Launches & Technology IntegrationsCurrently exploring fresh opportunities and welcome all connections! b•••••••@gmail.com 40••••••02
Experience
Customer Success Manager
Jul 2024 — Present
Education
Central State University
Bachelor of Science (B.S.), Business Administration and Management, Marketing
University of Phoenix
Master of Business Administration (MBA)
Skills
- Solution Selling
- Cold Calling
- Account Management
- Networking
- Webex
- Forecasting
- Marketing
- Storage
- Wireless
- Strategic Planning
- Unified Communications
- New Business Development
- Microsoft Excel
- Hunter
- Lead Generation
- Cisco Technologies
- Salesforce.com
- Demand Generation
- Ironport
- B2b
- Sales
- Sales Presentations
- Virtualization
- Resellers
- Go-to-Market Strategy
- Team Leadership
- Barcode Scanners
- Rfid+
- Cisco Networking
- Cloud Computing
- Channel Partners
- Wlan
- Voip
- Business Development
- Sales Operations
- Security
- Selling
- Strategy
- Direct Sales
- Crm
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