Barbara Willborn
Senior Sales Support Professional @Humana
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WORK HISTORY
Senior Sales Support Professional @Humana
Houston, TX, US
EDUCATION
Paul Smith's College
Associate of Arts and Sciences - AAS, Hotel, Motel, and Restaurant Management
SKILLS
ABOUT BARBARA WILLBORN
I am a Customer Experience Professional with a pulse on the customer. I love to problem solve by digging deep into the experience and finding a solution to make the experience the best it can be.I love to be part of a winning team. Diving in, igniting others and analyzing the customer experience by working collaboratively, with out of box thinking and tactics to make the experience better – A customer experience evangelist so to speak!I thrive working with customers, employees, and leadership to look below the surface for obstacles that may impair the experience; finding the gap, fixing the issue at hand and enhancing the experience.I have a proven track record of outstanding results which includes obtaining the highest level customer satisfaction scores in company history.I have over 10 years of management experience working in diverse industry sectors all of which resulted in increased productivity and improved customer satisfaction.* CORE COMPETENCIES *Six Sigma Green Belt Certified * Analyzing and Presenting Data * Effective Communicator * Meeting and Event Planning / Management * Critical Thinking and Analysis *
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