Barbara True

About Barbara True

Insurance management executive with over 25 years experience overseeing all components of claims, including strategic development, complaint handling, training, customer service, and consumer relations. Successfully led initiatives in workflow efficiency analysis to gain in operational and service effectiveness. Capitalized on risk management opportunities to drive profits and growth. Sound knowledge base in both group and individual markets including Medicare Supplement, LTC, Life, Health, and Disability product lines.

Experience

1. VP of Claims and Support Services

   Blue Cross and Blue Shield of Nebraska

   Dec 2015 — Present

   Responsible for overseeing all aspects of the Claims Services function. This includes responsibility for all claims auditing and adjustment teams as well as responsibility for the Medical Management team, the Federal Employee Program, and all claim support functions. The VP of Claims and Support Services leads the establishment of the department\'s strategic vision and drives the development and implementation of new and on-going strategies that guide improving and maintaining key service metrics and furthering the corporate strategic plan. As a key member of the senior management team, the VP of Claims liaises with all business leaders across the organization in determining overall operational service approaches.

Skills

• Risk Management
• Disability Insurance
• Life Insurance
• Process Improvement
• Employee Benefits
• Health Insurance
• Analysis
• Customer Service
• Group & Individual Insurance Solutions
• Training
• Health, Life, and Ancillary Product Lines
• Claim
• Insurance
• Claims & Customer Service Operations
• Strategic Planning
• Vendor Management
• System Development
• Government Relations – Erisa – Agent Market Conduct
• Management
• Leadership
• Integrated Risk Management