Barbara Nwaehi
Senior Director of Operations @Boys Town
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WORK HISTORY
Senior Director of Operations @Boys Town
Supervised a cross-functional team of 5 upper management and 30 direct care professionals to meet contractual and licensing requirements and focus on program and treatment outcomes•Spearheaded performance objectives on a national level to guarantee adherence to quality control, organizational policies and procedures, and treatment best practices with a keen focus on improving outcomes•Served as a key decision maker for policy and procedure implementation, staff development, and community partnerships across 4 boroughs•Enhanced program performance by deploying model fidelity observations, practice reviews, alignment plans, quality management council, and operating reviews•Created a cohesive environment by involving caregivers, youth, families, and community services.•Improved program outcomes by monitoring, analyzing, and evaluating program activities and assessing risks associated with participant care and services• Improved performance by facilitating the development of Implementation Practice Reviews (IPRs) to evaluate key behaviors and ensure success is achieved across the evidence-based model• Identified problems with current program approach and designed a more efficient approach by simplifying processes, addressing employee concerns, and increasing engagement across 11 states• Collaborated with key decision makers to redesign the quality management system for youth care
EDUCATION
Bellevue University
Master of Science - MS
Hunter College
Bachelor of Arts - BA
Regent University
Doctor of Strategic Leadership
ABOUT BARBARA NWAEHI
Experienced Senior Director Operations Manager with a demonstrated history of working in the individual and family services industry. Skilled in Nonprofit Organizations, Management, Leadership, Community Outreach, and Program Management. Strong operations professional with a Doctor of Strategic Leadership focused in School of Business and Leadership from Regent University.
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