Barbara Miyao

About Barbara Miyao

Experienced Hospitality Professional | Strategic Account Management & Planning | Commercial Strategy | Revenue/Distribution Management | Travel Technology | Performance Analytics | Consultative Sales Strategy | Contract Negotiations

Experience

1. Director of Account Management

   Kalibri

   Sep 2024 — Present

   Powered by unmatched transaction-level data and predictive AI, Kalibri software pinpoints profit opportunities, streamlines commercial decisions, and helps uncover rate segment opportunities to help hotels grow their asset value.A strategic and results-driven Director, Account Management, responsible for driving customer retention, growth, and satisfaction across a portfolio of strategic accounts. Partnering with Sales, Product, Marketing, and Customer Success to ensure our clients derive maximum value from our solutions & receive a high level of engagement from our teams.• Lead, mentor, and scale a high-performing team of Account Managers focused on client success, retention, and growth.• Develop and execute account strategies to drive upsell, cross-sell, and long-term partnership expansion.• Build and maintain strong relationships with key stakeholders across strategic accounts.• Establish performance metrics and KPIs, and monitor team performance against retention, revenue growth, and satisfaction targets.• Serve as an executive sponsor for key client relationships and escalations.• Collaborate with Product and Marketing teams to ensure the voice of the customer is represented in roadmaps and messaging.• Drive continuous improvement in account management processes, tools, and reporting.• Own and report on renewal pipelines and customer health metrics to executive leadership.• Foster a customer-first culture focused on delivering business value and measurable outcomes.

Education

• University of Nevada-Las Vegas

  Bachelor’s Degree

• City College of San Francisco

  Associate’s Degree