Barbara Mansour

About Barbara Mansour

I am an influential, strategic and collaborative leader with over 16 years of experience guiding organizational transformation across financial services, technology, and government. Expert in delivering AI program management, business strategy, and HR innovation to elevate operational performance and talent engagement. Proven ability to collaborate with executive stakeholders, drive change across complex ecosystems, and implement AI-driven initiatives that enhance customer experience and workforce culture.PROFESSIONAL PROFILE• AI Program Delivery: Driving Canada Segment AI initiatives with a focus on impact and scalability. Actively leading the delivery of use cases that align with strategic goals, enhance customer experience, and generate measurable business value.• Strategic Execution: Designed and implemented multi-year transformation plans that advanced enterprise priorities and delivered measurable outcomes.• Organizational Change: Directed cross-functional shifts that improved operational efficiency, talent engagement, and customer experience.• Stakeholder Alignment: Built executive trust and drove consensus to fast-track complex decision-making across business and technology teams.• Hybrid Delivery Leadership- Leveraged both Agile and traditional project management methodologies to deliver complex, cross-functional initiatives—accelerating execution, enhancing stakeholder alignment, and ensuring strategic goals were met on time and within scope across global business units.• Workforce Planning: Applied analytics to optimize talent strategy, improve retention, and inform succession planning.• Change Enablement: Championed human-centered approaches to embed lasting change with high adoption rates.• Talent Development: Cultivated leadership pipelines and coached senior leaders to align with evolving strategic goals.• Data-Driven Decisions: Used insights to shape strategy, track impact, and adjust delivery based on performance.• Executive HR Consulting: Advised senior leadership on people strategies that aligned with transformation mandates.My diverse background spans government, oil & gas, tech startups, and insurance, combining strategic vision with execution excellence to deliver transformative results. Let\'s connect to explore how we can innovate together!#AI #ProgramManagement #Leadership #Innovation

Experience

1. Director, Head of Ai Delivery and Program Management

   Manulife

   Sep 2024 — Present

Education

• Sheridan College

  Post-Graduate, Human Resources Managment

  2007 — 2008

• University of Toronto Mississauga

  BA, Religion & Anthropology

  2001 — 2006

Skills

• Employee Relations
• Screening
• Onboarding
• Hris
• Employee Engagement
• Deferred Compensation
• HR Consulting
• Performance Management
• HR Policies
• Talent Acquisition
• Applicant Tracking Systems
• Recruiting
• New Hire Orientations
• Talent Management
• Human Resources
• Training
• Labor Relations
• Personnel Management
• Screening Resumes
• Employee Benefits
• Interviews
• Payroll
• Leadership
• Management
• Job Descriptions
• Benefits Administration
• Succession Planning
• Team Leadership
• Human Resources Information Systems (Hris)
• Interviewing