Barbara Luciano

About Barbara Luciano

Escalations specialist Complies with company policies, procedures, and standards of…

Experience

1. Customer Relations Specialist

   Future Foam, Inc.

   Jan 2022 — Present · TX, US

   Future Foam is a leading manufacturer of polyurethane foam, carpet underlay, and comfort products: the administrative Office, Sales, and Operations teams.Responsible for accurately and timely order entry, creating and updating customer accounts, processing return/credit requests, and maintaining internal SKU data within Unix.· Responsive answering of customer service-related phone calls and emails throughout the workday—timely resolution of customer requests or questions.· Assist Production Scheduler in producing daily production/shipping schedules, targeting the optimization of internal production planning and customer service demands.· Run month-end sales reporting for Middleton-based business units through the UNIX platform.· Responsible for learning procedural, policy, and system enhancements and adapting to changes as we grow.· Responsible for monitoring customer service satisfaction levels and interacting with customers, co-workers, and outside sales representatives via phone and email.· File and maintain organization of required paperwork· Responsible for quality assurance/audit of work duties.· Maintain a positive and respectful work environment with customers, co-workers, and vendors.· Responds to all internal and external requests for information.· Perform other duties as required by the supervisor. Billing & InvoicingProcessed customer orders, returns, and credit requests with precision, maintaining SKU integrity in UNIX. • Collaborated with production and scheduling teams to align shipping schedules with inventory availability. • Conducted month-end reporting and quality audits to identify non-conformance trends and support corrective actions. • Responded to internal and external inquiries, ensuring timely resolution and customer satisfaction. • Supported continuous improvement by adapting to procedural and system enhancements.

Skills

• Time Management
• Microsoft Word
• Customer Satisfaction
• Microsoft Office
• Data Entry
• Call Centers
• Customer Service
• Customer Experience
• Outlook
• Web Site Editing
• Management
• Training
• Invoicing
• Administration
• Hotels
• Inventory Management
• Marketing Strategy
• Social Media Marketing
• Microsoft Excel
• Hotel Promotions
• Rate Parity
• Sales
• Marketing
• Teamwork
• Access
• Crm
• Leadership
• Hospitality Industry
• Tourism
• Hotel Management
• Hospitality Management
• Revenue Analysis
• Powerpoint
• Microsoft Outlook
• Team Leadership
• Account Management
• Networking