Barbara Kraft
Leadership Development * Culture Champion * Customer Success * Managed Services * Relationship Management * Business Process Improvement
- Role
- Customer Success Manager at UKG
- Location
- Seattle, WA, US
- LinkedIn followers
- 500 followers
About Barbara Kraft
I am all about relationships. You might say, “well, so what”? We are driven to…
Experience
Customer Success Manager
Aug 2025 — Present · Seattle, WA, US
As an Enterprise Customer Success Manager, I partner with stakeholders to ensure their organizations achieve meaningful outcomes with our solutions. My focus is on building trusted relationships, driving adoption, and aligning our platform to each client’s strategic goals.I thrive on helping enterprise clients realize measurable value. From onboarding and enablement through ongoing engagement, I guide teams to adopt best practices and maximize the impact of their investment. I keep a close eye on customer health, proactively addressing risks and coordinating resources to ensure success.I believe communication and collaboration are at the heart of customer success. Whether I’m leading a business review, facilitating alignment across internal teams, or escalating complex challenges, I make it my mission to be a strong advocate for the customer’s needs.At the same time, I bring the customer’s voice back into the organization, sharing insights that shape product roadmaps and enhance the overall experience. By creating alignment, driving outcomes, and fostering advocacy, I help clients turn their vision into measurable results.
Education
Shoreline Community College
AA
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