Barbara Rath Isaia
Senior Associate, Customer Success @OneStudyTeam
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WORK HISTORY
Senior Associate, Customer Success @OneStudyTeam
DE
Primary Customer Success partner supporting clinical research sites across the DACH, Nordic and APAC regions during SaaS platform implementation and adoption initiatives.> Drove adoption and retention for a portfolio of ~400 client organizations and 25+ pharmaceutical sponsors.> Leveraged Salesforce to identify engagement gaps, leading to successful up- and cross-selling initiatives.> Collaborated with cross-functional teams to align customer goals with platform delivery, enhancing overall satisfaction.
EDUCATION
Fachhochschule Karlsruhe - Hochschule für Technik
Architecture
Städt. Kaufm. Berufsschule Würzburg
Trainee Industrial Clerk (Ausbildung Industriekauffrau)
Staatl. Berufsschule Bad Neustadt (Jakob-Preh)
Trainee Joiner (Ausbildung Schreiner)
Euro-FH Europäische Fernhochschule Hamburg
Bachelor of Arts, International Business
ABOUT BARBARA RATH ISAIA
With 20+ years of experience in the medical device, pharmaceutical, and SaaS industries, I specialize in customer success, key account management, and training operations. My expertise lies in driving platform adoption, retention, and customer satisfaction, working with clinical research sites and pharmaceutical clients to deliver impactful solutions while ensuring compliance with industry regulations and ethical standards.I have a diverse background in project management, business planning, and Agile/Scrum methodologies, but at the core of everything I do is people. Building trusting relationships, fostering collaboration, and ensuring ethical decision-making are what drive me. I’m passionate about creating win-win situations, where clients, teams, and stakeholders feel heard, supported, and empowered.I thrive on tackling complex challenges and turning them into practical solutions that not only enhance engagement but also uphold the highest standards of integrity and compliance. By focusing on clear communication, mutual respect, and ethical best practices, I help create an environment where people can succeed together.Outside of work, you’ll usually find me experimenting with new interior setups while trying to keep the houseplants alive.
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