Barbara Browning
Business Test/Data Analyst with Customer 1 experience some SAP billing (beginner level) and limited Meter Data Management experience.
- Role
- Business Test Analyst at Centric Consulting
- Location
- Fayetteville, NY, US
- LinkedIn followers
- 500 followers
About Barbara Browning
IT/Business professional with over 30 years experience in the Customer Service Management arena of large publicly-owned utility, including demonstrated expertise in managing large teams in the contact center. Core competencies include:Act as a liaison between IT teams, Business Teams, Vendors, and CustomersPossess an in-depth understanding of the various business units within the organization, as well an understanding of the IT organization’s systems and capabilitiesAbility to lead requirements gathering, future state design and fit-gap analysis workshops with business stakeholders Determine operational objectives by studying business functions, gathering information, evaluating output requirements and formatsDesign future state by analyzing requirements, constructing workflow charts and diagrams, and studying system capabilitiesAssess and develop high level requirements doc for projects and communicate in writing and/or in meetings with development teamsUser testing management for projects, development of consolidated user test plans, executing those test plans, and obtaining appropriate sign off from user managersEliciting and documenting business requirement and functional specificationsEnsuring clear communication and understanding of requirements with technical and business audiencesApplying best practice business analysis techniques into technology solutions which add business valuePossesses extensive Customer 1 background knowledge along with Oracle MDM2.1, Smart Metering/Smart Grid and EnergyIP 8.4. Experienced with SharePoint, HP Quality Center, Excel, Word, RQM, Outlook, running queries in SQL, etc.
Experience
Business Test Analyst
Feb 2024 — Present
C2C test analyst/Regression Test, various testing areas within the Customer 1 billing system.
Skills
- Process Improvement
- Management
- User Acceptance Testing
- Excel
- Problem Solving
- Documentation
- Business Process Improvement
- Integration
- Program Management
- Change Management
- Requirements Gathering
- Analysis
- Sharepoint
- Training
- Testing
- Sql
- Visio
- Software Development Life Cycle (Sdlc)
- Business Process
- Oracle
- Requirements Analysis
- Consulting
- Data Analysis
- Business Requirements
- Project Planning
- Customer Service
- Energy
- Project Management
- Software Documentation
- Business Analysis
- Billing
- Databases
- Customer Relations
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