Barbara Bossier
- Role
- Account Resolution Specialist Ii at Wells Fargo
- Location
- New Orleans, LA, US
- LinkedIn followers
- 500 followers
About Barbara Bossier
I have been working in Customer Service for over five years at Wells Fargo, and I have…
Experience
Account Resolution Specialist Ii
Oct 2019 — Present
Fully qualified customer service agent • Advanced knowledge of company products, services, policies, procedures, collections systems and how to deal with delinquent customers • Utilization of auto-dial or direct dial system to initiate customer contact • Evaluates financial situation in order to negotiate full payment and/or create terms for repayment • Special projects for upper management including written documentation and collateral analysis • Regularly learns and applies operational policies and State & Federal regulations governing collection practices • Calls are monitored for quality and accuracy demonstrating strong organizational and time management skills
Education
University of New Orleans
Bachelor of Science - BS, Civil Engineering
Louisiana State University
Bachelor's Degree, Chemistry
Louisiana State University
Bachelor of Arts - BA, Chemistry
Skills
- Advertising
- Social Networking
- Fundraising
- Marketing
- Social Media Marketing
- Strategic Planning
- Marketing Strategy
- Graphic Design
- Event Management
- Event Planning
- Customer Service
- Public Relations
- Art
- Sales
- Nonprofit Organizations
- Fine Art
- Public Speaking
- Painting
- Social Media
- Non-Profits
- Nonprofits
- System Administration
- Photography
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