Barbara Bochnakbardall

About Barbara Bochnakbardall

Highly customer focused computer service manager with significant background in Project Management and Business Analysis. Exceptional skills in Help Desk leadership, and multi tasking in complex and fast paced work environment. Committed, motivated and positive.Confident and credible leader of people. Highly successful at building and motivating teams towards a vision and goal.Strong Service Delivery skills in working with client, customers and support teams to ensure timely and quality delivery of contracted services.Accountable for managing client expectations, establishing key client relationships at the operations and strategic levels, and supervising all services provided to client.Successful track record in managing Global outsource projects.Successful with transitioning Service Management and automation. Automation, machine learning and End-user self service.

Experience

1. Sr Manager IT Service Management

   Avery Dennison

   Feb 2018 — Present

Education

• Lakeland Community College

  Associates degree in Information Technology, Business Administration, Management and Operations

  2013 — 2018

Skills

• IT Service Management
• Change Management
• Six Sigma
• Team Management
• Integration
• Project Portfolio Management
• Process Engineering
• Business Analysis
• Kaizen
• Business Process
• Business Process Improvement
• IT Strategy
• Cross-Functional Team Leadership
• Strategy
• Management
• Process Improvement
• Itil
• Pmp
• Leadership
• Erp
• IT Management
• Project Management
• Vendor Management